A few months ago, we encountered an unusual situation with a newer client. A Verizon representative convinced a point of contact—someone outside our working relationship—that their plans were mismanaged. Acting on this misinformation, they altered 333 lines we had carefully optimized.
Here’s a bit about our process: we start by analyzing six months of historical data to identify usage patterns and trends. Using proprietary, carrier-specific algorithms, we account for factors like device types, data usage, and contract terms to determine the most cost-effective plan for the entire account. After implementation, we continuously monitor the account on a weekly and monthly basis, ensuring adjustments are made as usage evolves to maximize savings.
So, what does the lack of expertise from the Verizon representative look like in practice?
Our client initially had a monthly bill of $19,119. After we implemented our optimizations, their costs dropped to an average of $12,660 per month. However, the month after the Verizon representative made their changes, the bill skyrocketed to $27,412—an increase of $14,752 compared to our optimized rate and $8,293 higher than their original cost before we began.
We successfully reduced their bill from $27,412 to $22,156 in the first month after intervening, and fully restored it to $13,123 the following month once our optimizations were fully re-implemented. The Verizon representative's lack of expertise ultimately cost our client over $20,000 in just two months. Imagine if this wasn’t caught by our team, what would that look like over a year?