Overview
A plumbing and heating contractor in the DelMarva area. This company has been named multiple times to the Inc. 5,000 List of fastest growing companies.
Challenges
Rapid growth had out paced account changes.
Constant change of internal point of contact for the account.
Various plans with added by a number of people, without an understanding of how the plans worked.
Lack of systems to address account management.
How We Helped
Review of previous 12 months of bills to determine highest usage and lines no longer being used.
Administered an entirely new rate plan structure building a 20% allowance above previous highest usage.
Took over all account management responsibilities.
Implemented a weekly in cycle review of usages versus allowance to determine if any changes are needed.
Provide a monthly report of all key numbers and changes that have been made.
Results
Monthly Savings: $3,031
Percentage Saved: 33.68%
Savings Per Device: $16.11
Long Term
The company has increased from 163 to 342 lines of service, our active account management has saved them an additional $2,509 per month by continually adjusting their plans.
