Overview
A leading fire and water restoration company, based out the State College Pennsylvania area, with six locations throughout the state.
Challenges
Rapid expansion of opening new offices and purchases of competitors created the need to streamline all processes.
Devices and phone numbers had to be verified to see if they belonged to existing employees or if former employees took them as they left the company.
Internally, the points of contact changed often and they relied on carrier representatives which changed several times a year.
How We Helped
We combined all accounts into one centralized account, creating cost centers for each location. This allowed each location’s expense to be broken out as a separate entity while still remaining on a single bill.
Lines that had not been used in over a year were removed. All lines were called to determine if the person with the device worked for the client, or if it belonged to a former employee.
A single internal point of contact was created that worked directly with Wojcik Communications, when that person left we trained the new point of contact on how to submit requests to Wojcik Communications.
Results
Savings Per Month: $945
Percentage Saved: 25.3%
Savings Per Device: $7.26
